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Customers can easily and conveniently place orders without the need to talk to an order taker with self-ordering kiosks in Singapore. The need for automated ordering that is secure and practical has greatly increased the popularity of these self-service kiosk systems. Since social distancing was required in the light of the COVID-19 pandemic, self-ordering kiosks serve as a great solution to minimize contact in many retail stores. Even when the restrictions due to the pandemic were gradually lifted, it is evident that many people still want to maintain these automated services for both efficiency and safety reasons.

Fast-food chains and even some high-end restaurants are now offering self-ordering kiosks so that customers can place their orders without a server's help. Typically, hand-held self-ordering kiosks are used in restaurants so that customers can place orders whenever they want. While large, stationary self-service kiosks are installed in fast food chains. 

As a result, fewer waiters are required, freeing up restaurant workers to do additional tasks that cannot be automated, like restocking drinks, bringing orders to tables, and providing customer service. To speed up the ordering process, several businesses also mix drive-through service with self-ordering kiosks to make the operations more efficient, especially during rush hours such as lunchtime and dinner.